BackPocket

THE OPERATING SYSTEM

The AI doesn’t just answer.
It runs the desk.

Four Gemini agents own distinct business decisions. A deterministic verifier enforces the launch boundary before anything becomes customer advice or a human-service offer.

CUSTOMERMessy reality
AI FRONT OFFICEDecision + plan
HUMAN RESCUERVerify + finish
FEEDBACKBetter operations

FOUR ACCOUNTABLE AGENTS

Each agent has a job.

Separating responsibilities makes the decisions visible, testable, and easier to improve than one giant prompt.

01

Scope & Safety Agent

Can BackPocket responsibly touch this?

STRUCTURED OUTPUT

accept / refer / decline

risk level

hard stop conditions

02

Constraint & Plan B Agent

What is actually preventing the desired outcome?

STRUCTURED OUTPUT

constraint map

plain-English explanation

reversible next moves

03

Fulfillment Agent

What would a field human need to arrive prepared?

STRUCTURED OUTPUT

bounded objective

tools and materials

allowed work and unknowns

04

Business Ops Agent

What is the viable next offer?

STRUCTURED OUTPUT

free / paid / refer

policy price tier

route rationale

DETERMINISTIC SAFETY VERIFIER

Code gets the final word on policy.

Rejects prohibited scope, invalid 50312 service-area terms, missing provenance, unsafe routes, inconsistent offers, and prices outside launch policy.

REAL AUTONOMY, CLEAR AUTHORITY

What AI decides.
What humans decide.

AI agents decide
  • Whether to accept, decline, or refer a request
  • Whether remote guidance is enough
  • Which policy-priced offer fits the case
  • What goes into the Rescuer job packet
Humans decide
  • Whether to authorize a visit and any scope change
  • Whether the onsite reality matches the packet
  • Whether physical work can proceed safely
  • Whether to consent to active-visit tracking and check-ins
  • The operating policy, coverage, and exclusions

GOOGLE CLOUD FOUNDATION

Built for an operating business, not a chat demo.

IMPLEMENTED

Vertex AI + Gemini

Independent structured agent calls with response IDs, timing, and token metadata.

DEPLOYMENT TARGET

Cloud Run

Container-ready Next.js application with server-only Gemini credentials and structured logs.

APPROVED NEXT INTEGRATION

Google Maps + Firestore

Address Validation and Routes enforce the 20-minute boundary; consented foreground location, Cloud Tasks, and short-lived Firestore state support active-visit check-ins.

SEE IT MAKE A DECISION

Run the rescue.

Open the prototype